Q: During the current special condition, Is Neon Art Craft® making and shipping neon signs?

A: It is definitely 100% yes! Our team is safely working best-practice social evacuations, and most of them are fully set up in the home office to answer calls and complete online orders. Our designers are working overtime to produce customized LED neon lights or glass neon sign lights and customize them according to your specifications. During this challenging period, your custom neon sign may take longer, so please let us know if you need it on a specific date before ordering, and we will provide you with suggestions.

The Neon Art Craft® team thank you for your order and support at this difficult time, and hope to help you create something special.

Q: Why buy LED neon signs from Neon Art Craft®?

A: All of our LED neon signs are handmade with child-safe LED neon tubes, which is economical and environmentally-friendly! Some great reasons to choose a LED neon sign from us are:

. Cheap – we will beat any offer that likes a customized offer.

. 12-month warranty – All our signs come with a 12-month manufacturer’s warranty covering defective items (indoor use only).

. Durable – We provide the latest neon flexible technology, which is stronger and lighter than glass neon.

. Energy saving – our neon signs are economical and environmentally friendly. They have low energy consumption and a service life of more than 50,000 hours.

. Safety – Our custom LED signs are made of child-safe neon LED tubes. There is no fragile glass, and the LED light does not heat, so it can be touched safely.

. Easy to install – all our Neon Art Craft® lights are pre-drilled for easy hanging and wall mounting.

. Low maintenance costs – our Neon Art Craft® signs are very wear-resistant and easy to clean.

. Lightweight – Our custom neon signs are light and portable, which are very suitable as neon signs for weddings, unique signs for bedroom decorations and highly personalized gift ideas.

. Full control – the remote control with dimmer has an on/off switch and varies brightness settings. Neon lights can be set as you like

Q: What is a Neon Art Craft® neon sign made from?

A: Our neon lights, signs, art, and lamps are made from high-quality LED flex, Made with PVC & acrylic; Powered by LED lights; Cased in flex rubber tubing.

Q: What is the price of the Neon Art Craft® neon signs

A: Less than your imagination! Our handmade neon LED signs, lights and wall decorations are affordable, and we are very competitive in price! In fact, the competition is so fierce that we will beat any offer that likes custom logos.

Q: Why is the Neon Art Craft® neon signs cheaper than the competition?

A: With our neon signs, you will get the best quality products on the market, but you will notice that our prices are much better than our competitors. If you want to know why the short answer is that we did not increase our prices like other suppliers. This means that we can provide you with more and better signs.

Q: Where is the Neon Art Craft® neon signs made?

A: Neon Art Craft® neon signs are produced in China, Los Angeles and Australia. The manufactures of the neon sign depend on your location and the specifications and requirements of the neon signs.

Q: Why is the Neon Art Craft® neon signs safer?

A: The Neon Art Craft® neon sign is made of LED flexible lights. Our LED neon sign lights have no glass. LED lighting will not overheat and make the sign more energy efficient than traditional glass neon signs. much more energy-efficient than traditional glass neon signs. This is great for the budget and even greater for the planet. Neon Art Craft® signs made from LED flex are more durable, easier to transport, and are surprisingly lightweight. All of our LED flex neon signs have UL certification.

Q: How are Neon Art Craft® light signs made?

A: Neon Art Craft® signs are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and acrylic. There is no fragile glass that can break, no neon gas, and no mercury.

Q: What is the LED neon flex tube attached to?

A: Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, metallic, a solid color or UV printed with an image.

Q: What color can I choose?

A: We have more than 20 colors (click the color tab) to choose from. 10 of these are mainly used.

Q: What font can I choose?

A: We offer a whopping great range of 32 fonts including cursive fonts, block fonts and double lined fonts. As far as we know this is the biggest selection offered by any LED neon sign maker. And even better is that we can work with almost any font. If your preferred font isn’t listed on our custom neon sign maker (click the font tab) just contact us with your preferred font and we will make it happen for you!

Q: What if I want a sign that I can’t create using your custom tool?

A: Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design – turning your vision into a neon masterpiece! Contact us with your ideas now.

Q: Do you offer a free design service?

A: If you purchase a custom sign, we will be happy to offer a design service, offering one or more designs for your approval, at no extra charge. If you have a change of mind and wish to cancel your order before the sign goes into production, we will happily offer a refund minus a $50 design fee to cover our costs. Please note that once a custom sign order is approved and has gone into production, we are no longer able to offer a refund.

Q: Are your LED neon lights battery operated or do they plug in?

A: Most of Neon Art Craft’s range of neon signs, lights, lamps and wall art plug into a power socket. We do offer battery pack options for very small signs, lights and lamps.

Most Neon Art Craft® products come with a 4.9ft transparent cord which plugs into a US certified AC adapter. The adapter has an additional 3-6ft of black cable that plugs into the socket. A dimmer and remote control can also be purchased at checkout.

Q: How do I hang / wall mount my neon light?

A: Hanging your new neon light sign is surprisingly easy. Neon Art Craft® signs weigh 6-11 lb on average and include pre-drilled holes on the acrylic backboard. On average, most signs weigh approximately 6-11lb. Neon Art Craft® signs are safe to transport and easy to install.

For wall mounting your new neon light you’ll need one of our Sign Hanging or Wall Mounting kits. You can also do it yourself with hardware store items:

. Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)

. Rope (we recommend securely knotting)

. Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)

. Note: The above is a recommendation only. Neon Art Craft® is not responsible for the wall mounting and/or installation of any of our products.

Q: Can I get a LED neon light that will stand up without needing to be wall mounted?

A: Absolutely, we have several options available:

Neon lights, lamps and sculptures with an acrylic base to allow for stand-up signs.

Q: Do I need a remote / dimmer for my LED neon light?

A: Our dimmer and remote offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker, and pulse.

We recommend purchasing the dimmer and remote as it allows you to dim the neon brightness which can help with exposure when taking photos in front of a new neon sign or having the neon light as a feature for a photo shoot or wedding.

Q: What are the small marks on my sign?

Because Neon Art Craft® light signs are handmade there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.

Q: Can I use my new light sign outdoors?

A: Our standard LED neon signs are indoor signs but they are perfectly fine to use outdoors at events, parties, etc… provided they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather.

We can create beautiful outdoor neon signs on request. Please select “Outdoor” during checkout (for custom signs) or contact us with your requirements. Please note that outdoor signs often feature visible seal marks where the neon has been waterproofed – these are clear and can only be seen when the neon is switched off.

Q: What other types of signs can you do?

A: We can create indoor and outdoor neon signs, neon business signs, open signs, LED neon lights for home décor, bar signs, neon wall art, weddings, birthdays, events, personalized gifts, and more. We also offer UV printing to complement your neon sign!

Q: What if I want a sign that is only partially neon?

A: You’ve come to the right place, Neon Art Craft® also offers UV printing, so we can help you with a combination of UV printing and lightweight LED neon!

Q: What are your payment and billing T&C’s?

A: Shop Signs and Products – Payment for all signs and products ordered through the Neon Art Craft® online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Create Your Own Neon Signs – Payment for all custom-made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.

Q: What are the shipping costs?

A:

. The United States – We have three flat rate charges for the USA depending on the size of the sign you are buying. Shipping costs are added at checkout.

. The rest of the world – shipping costs are added at checkout and are calculated according to your country and city.

Standard orders take 4-7 weeks, including production and shipping. ‘Rush’ orders are currently not available, but if your sign is urgent please let us know the date you need it in the comments section during check out. All of our LED neon light signs are handmade. The above lead-times include both the production and delivery of your sign. Please choose your preferred shipping option at checkout.

Q: Why is the turnaround 4-7 weeks for a standard order?

A: Neon Art Craft® signs are handmade so there is production time on each order. 7 weeks is the maximum turnaround time and most customers receive their Neon Art Craft® order within 4 weeks.

Q: What is your returns policy?

A: Neon Art Craft® offers returns and refunds for faulty products only. Neon Art Craft® will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Neon Art Craft®.

Q: What is Neon Art Craft’s returns procedure?

A: Please contact us at support@neonartcraft.com to let us know which products you wish to return and why attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information, we will be in touch to try to resolve the issue.

If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.

If a return has been agreed the faulty item must be returned for inspection by Neon Art Craft® within 14 days of when you received the product.

If a replacement has been agreed Neon Art Craft® will endeavor to produce and ship the replacement product to you as soon as possible.

If a full or partial refund has been agreed Neon Art Craft® will let you know when you can expect to receive the refund.

Q: Does my new sign come with a warranty?

A: Neon Art Craft® indoor products include a 1-year warranty which covers electrical components when used appropriately. Neon Art Craft® outdoor products include a 3-month warranty which covers electricity components when used appropriately. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Neon Art Craft® and the purchaser.

Warranty Coverage for Hard-Wired & Installed Signs – Neon Art Craft® bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard-wired, Neon Art Craft® takes no responsibility for any costs incurred due to uninstalling and/or reinstalling your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 12-month warranty.

If you still have questions we’re happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.